Product
¿Cómo activar mi Mint+?
1. Desenrosca la tapa superior.
2. Alinea las ranuras del conector de la batería y presiónala hasta que encaje.
3. El dispositivo emitirá dos sonidos para confirmar la conexión.
4. Enrosca nuevamente la tapa hasta ajustarla.
5. La activación se reflejará en la app en un máximo de 40 minutos.
¿Cómo activar mi Smart Sticker?
1. Corta el QR negro que sobresale para encenderlo.
2. La activación aparecerá en la app en un máximo de 40 minutos.
¿Cómo activar mi Key Tag?
1. Mantén presionado el botón unos segundos.
2. Espera el sonido de encendido.
3. La activación se reflejará en la app dentro de hasta 40 minutos.
How do I see the location of my BlacTag?
Download the official app from 👉 https://onelink.to/blac.
Log in with your account and you will be able to see the location of your devices.
How does the Tag work?
The Tag works using ultra-wideband (UWB) technology to provide more precise location than other similar devices.
How do I activate my Tag?
Simply scan the QR code on the packaging via the BLAC app to begin setup.
What do I do if I can't see the updated Tag?
Wait for the next location update. Make sure the Tag has a signal.
What makes the Black Tag different from other similar products?
We offer greater accuracy, up to 30 days of online travel history, and global coverage. Check out our comparison table here.
Does it provide real-time location?
Yes, the BlacTag shows the real-time location whenever it is near an access point.
The position is updated every time the device detects new access points or changes in location.
It does not have a fixed interval (like every 5 or 10 minutes) because it depends on the environment and the number of available networks.
What technology does the BlacTag use?
The BlacTag uses ultra-wideband (UWB) technology to accurately determine your location with low power consumption.
Where does BlackTag work?
It works anywhere in the world where there are available access points.
It does not need a SIM card or cellular coverage.
What is the difference between BlackTag and a traditional GPS?
BlacTag does not use satellites or SIM chips; instead, it connects to networks of nearby devices.
This allows it to be thinner, more discreet, and with better battery life.
Does the BlackTag have a battery?
Yes, the BlacTag already includes an internal battery that comes ready to use.
No installation or additional connection is required.
Can the BlackTag battery be replaced?
No. The BlacTag is a single-use product with an approximate duration of 30 days.
Once the battery is depleted, the device is discarded.
Can I pick up my order at your premises?
Yes. Delivery takes place 4 business hours after payment is confirmed.
How long does shipping take?
Within Mexico:
24 to 48 business hours after validating payment.
Outside Mexico:
48 to 72 business hours. Processing times begin the next business day if payment is validated after 5:00 pm or on holidays.
Is shipping free?
Yes, domestic shipping is included in the product price.
For international shipments, the cost depends on the zone.
What is the duration of the warranty?
The Smart Sticker does not come with a warranty.
Business, Mint and Mint+ devices have a 12-month warranty.
This period is effective from the invoice date and is valid only for manufacturing defects.
How do I request a warranty?
Contact us at 5580057675 or via
Email: garantia.tags@blac.com.mx
to obtain your RMA folio.
What information do I need to provide to apply the warranty?
• Name or Company Name
• Tag IMEI
• Detailed description of the fault
Where should I send the Warranty Tag?
Address the package (with visible RMA folio) to: Blac - Rio San Joaquín 351, Floor 7, Col.
Popo Extension, Miguel Hidalgo, CP 11489, Mexico City.
How long does it take to diagnose and apply the warranty?
Once the Tag is received, and if the warranty applies, a new Tag will be sent free of charge within a maximum of 5 business days. If the warranty does not apply, the customer must pay for the return of the invalid Tag.
The warranty does not apply if:
• The Tag is out of date.
• The damage is not factory-made (misuse,
humidity, burns, oxidation, etc.).
• The Tag has visible external or internal damage, has been tampered with or modified.
• The product is not claimed within 30 days after the diagnosis is resolved.
Do the prices include VAT and shipping?
Yes, the costs already include VAT and shipping.
Can prices change?
Yes, availability and prices are subject to change without notice due to exchange rate fluctuations (USD).
Can I return my purchase?
We do not accept returns once the merchandise has been shipped or delivered.
Can I cancel my purchase?
Yes, as long as the product is still in the warehouse.
Can I exchange the product for another one?
Applies only if the product has not yet left the warehouse.
Can prices change?
Yes, prices and availability are subject to change without notice, depending on variations in the USD/MXN exchange rate.
How can I invoice my order?
You can request your invoice on our billing page: https://blactag.com/pages/tufactura
Can OEM design be customized for my brand?
Yes, we're happy to customize your brand. The minimum order is 3,000 pieces of the same model.
Learn more about wholesale purchasing on our Blac Tag Business page.
¿Cómo activar mi Mint+?
1. Desenrosca la tapa superior.
2. Alinea las ranuras del conector de la batería y presiónala hasta que encaje.
3. El dispositivo emitirá dos sonidos para confirmar la conexión.
4. Enrosca nuevamente la tapa hasta ajustarla.
5. La activación se reflejará en la app en un máximo de 40 minutos.
¿Cómo activar mi Smart Sticker?
1. Corta el QR negro que sobresale para encenderlo.
2. La activación aparecerá en la app en un máximo de 40 minutos.
¿Cómo activar mi Key Tag?
1. Mantén presionado el botón unos segundos.
2. Espera el sonido de encendido.
3. La activación se reflejará en la app dentro de hasta 40 minutos.
How do I see the location of my BlacTag?
Download the official app from 👉 https://onelink.to/blac.
Log in with your account and you will be able to see the location of your devices.
How does the Tag work?
The Tag works using ultra-wideband (UWB) technology to provide more precise location than other similar devices.
How do I activate my Tag?
Simply scan the QR code on the packaging via the BLAC app to begin setup.
What do I do if I can't see the updated Tag?
Wait for the next location update. Make sure the Tag has a signal.
What makes the Black Tag different from other similar products?
We offer greater accuracy, up to 30 days of online travel history, and global coverage. Check out our comparison table here.
Does it provide real-time location?
Yes, the BlacTag shows the real-time location whenever it is near an access point.
The position is updated every time the device detects new access points or changes in location.
It does not have a fixed interval (like every 5 or 10 minutes) because it depends on the environment and the number of available networks.
What technology does the BlacTag use?
The BlacTag uses ultra-wideband (UWB) technology to accurately determine your location with low power consumption.
Where does BlackTag work?
It works anywhere in the world where there are available access points.
It does not need a SIM card or cellular coverage.
What is the difference between BlackTag and a traditional GPS?
BlacTag does not use satellites or SIM chips; instead, it connects to networks of nearby devices.
This allows it to be thinner, more discreet, and with better battery life.
Does the BlackTag have a battery?
Yes, the BlacTag already includes an internal battery that comes ready to use.
No installation or additional connection is required.
Can the BlackTag battery be replaced?
No. The BlacTag is a single-use product with an approximate duration of 30 days.
Once the battery is depleted, the device is discarded.
Can I pick up my order at your premises?
Yes. Delivery takes place 4 business hours after payment is confirmed.
How long does shipping take?
Within Mexico:
24 to 48 business hours after validating payment.
Outside Mexico:
48 to 72 business hours. Processing times begin the next business day if payment is validated after 5:00 pm or on holidays.
Is shipping free?
Yes, domestic shipping is included in the product price.
For international shipments, the cost depends on the zone.
What is the duration of the warranty?
The Smart Sticker does not come with a warranty.
Business, Mint and Mint+ devices have a 12-month warranty.
This period is effective from the invoice date and is valid only for manufacturing defects.
How do I request a warranty?
Contact us at 5580057675 or via
Email: garantia.tags@blac.com.mx
to obtain your RMA folio.
What information do I need to provide to apply the warranty?
• Name or Company Name
• Tag IMEI
• Detailed description of the fault
Where should I send the Warranty Tag?
Address the package (with visible RMA folio) to: Blac - Rio San Joaquín 351, Floor 7, Col.
Popo Extension, Miguel Hidalgo, CP 11489, Mexico City.
How long does it take to diagnose and apply the warranty?
Once the Tag is received, and if the warranty applies, a new Tag will be sent free of charge within a maximum of 5 business days. If the warranty does not apply, the customer must pay for the return of the invalid Tag.
The warranty does not apply if:
• The Tag is out of date.
• The damage is not factory-made (misuse,
humidity, burns, oxidation, etc.).
• The Tag has visible external or internal damage, has been tampered with or modified.
• The product is not claimed within 30 days after the diagnosis is resolved.
Do the prices include VAT and shipping?
Yes, the costs already include VAT and shipping.
Can prices change?
Yes, availability and prices are subject to change without notice due to exchange rate fluctuations (USD).
Can I return my purchase?
We do not accept returns once the merchandise has been shipped or delivered.
Can I cancel my purchase?
Yes, as long as the product is still in the warehouse.
Can I exchange the product for another one?
Applies only if the product has not yet left the warehouse.
Can prices change?
Yes, prices and availability are subject to change without notice, depending on variations in the USD/MXN exchange rate.
How can I invoice my order?
You can request your invoice on our billing page: https://blactag.com/pages/tufactura
Can OEM design be customized for my brand?
Yes, we're happy to customize your brand. The minimum order is 3,000 pieces of the same model.
Learn more about wholesale purchasing on our Blac Tag Business page.
APP and Platform
How do I change my password?
On the login screen, click “Forgot Password” to create a new one.
I forgot my password, what do I do?
Use the “Forgot Password” button in the app and follow the instructions to recover it.
How to change the name of the Tag?
In the app, you'll find an option called "Edit" where you can change the name of the TAG.
Is it compatible with Android?
Yes, the Blac Tag and the APP are compatible with any operating system, including Android and iOS.
How can I see the location of my Tag?
Download and open the BLAC app from this link: https://onelink.to/blac .
There you can monitor your TAG.
Does the Blac app work on Android and iOS?
Yes, the app is compatible with both Android and iOS.
Can I access the system API?
Not available for less than 1,000 active tags.
Starting with 1,000 active tags, the API costs $10,000 MXN/month .
Starting with 3,000 active tags, the API is free to use.
Check out more information about Blac Tag Business .
How do I change my password?
On the login screen, click “Forgot Password” to create a new one.
I forgot my password, what do I do?
Use the “Forgot Password” button in the app and follow the instructions to recover it.
How to change the name of the Tag?
In the app, you'll find an option called "Edit" where you can change the name of the TAG.
Is it compatible with Android?
Yes, the Blac Tag and the APP are compatible with any operating system, including Android and iOS.
How can I see the location of my Tag?
Download and open the BLAC app from this link: https://onelink.to/blac .
There you can monitor your TAG.
Does the Blac app work on Android and iOS?
Yes, the app is compatible with both Android and iOS.
Can I access the system API?
Not available for less than 1,000 active tags.
Starting with 1,000 active tags, the API costs $10,000 MXN/month .
Starting with 3,000 active tags, the API is free to use.
Check out more information about Blac Tag Business .